Achieving absolute clarity in finance and accounting

The Shared Services Center was facing a significant challenge: a lack of clarity in their financial operations. They were unable to find out how much time was being spent on specific tasks and how these tasks were performed. This uncertainty led to two major problems. First, an inability to accurately determine the labor costs associated with various operations. Second, this lack of detailed understanding made it impossible to objectively calculate the real service cost prices. To tackle these complexities, Operavix came to the rescue, addressing each problem with precision and clarity.

Operavix tackled the Shared Services Center's challenges using Task Mining technology. This approach enabled accurate labor cost calculations and an objective evaluation of service cost prices. SSC was able to visualize each operation, compare actual operation execution with benchmarks, and analyze differences in operation execution among employees. Operavix also pinpointed areas for optimization, especially during peak workloads.

Operavix's deployment at the Shared Services Center led to transformative results. By installing over 420 Task Mining Clients, we gathered comprehensive data, enabling a reliable calculation of service cost prices, based on accurate labor cost data. The outcome was a significant reduction in time spent on various operations, streamlining processes and boosting efficiency across the board. The project achieved an yearly labor cost reduction of 210,000 hours and detected and grouped 3,170 business operations into distinct services. These achievements underline the success and effectiveness of Operavix in enhancing operational transparency and decision-making.