Fill out the form and we will contact you
3 signs your business needs Task Mining to streamline processes
While the world is constantly evolving, the need for continuous improvement remains unchanged. This is particularly true for business processes, which naturally adapt over time but still require ongoing optimization.
To achieve meaningful business process improvement, it’s not enough to automate or eliminate friction-prone tasks just because they seem inefficient. First, businesses need a data-driven approach to uncover hidden inefficiencies – this is where Task Mining comes into play.
In the article we explain how to unveil operational inefficiencies and how Task Mining can help you get rid of them.
Let’s unfold 3 indicators that your business processes have friction.
Signs your business processes need improvement
- Lack of visibility
- Lack of visibility
One of the biggest challenges in business processes is their volume and complexity. When dealing with big data, the high volume makes it difficult to identify friction areas and unnecessary repetitive tasks. Manual process analytics further complicates the issue, as data can appear unstructured and complicated, and even inaccurate due to human factors. Consequently, the representation of ‘as-is’ processes may be incomplete, preventing companies from making informed decisions on business automation.
- Lost time that goes unnoticed
- Lost time that goes unnoticed
Imagine invoice handling, for example. This process involves numerous time-consuming data-related tasks. Excessive manual work, such as data validation and matching, makes it impossible to pinpoint friction points and accurately measure time spent efficiently versus wasted.
- Rising operational costs
- Rising operational costs
Consider Accounts Payable (AP) processes. AP specialists ensure timely payments and optimal Days Payable Outstanding management. But due to different factors like long approval times or human errors, payments can be delayed and that will eventually lead to missed opportunities (e.g. missed cash discounts).
To solve these challenges, businesses need detailed, data-driven analytics provided by Task Mining.
How Task Mining solves operational issues at the task-level
- Maximum process transparency
- Maximum process transparency
By understanding how the work is actually getting done in your company, you can drive operational excellence. For example, in a mass recruitment optimization case, Task Mining provided insights into the recruitment process, helping HR team accelerate the workflows through targeted task-level improvement.
- Optimizing time for peak efficiency
- Optimizing time for peak efficiency
Let’s imagine how exactly it works in invoice processing. The process involves a high volume of data processing tasks, making it hard to identify inefficiencies without objective, professional assessment. Task Mining provides a solution which allows to free up working hours for high-value initiatives. In a recent invoice processing optimization case, we identified the most frequent time-consuming tasks, helping an SSC optimize them, ultimately saving more than 200,000 working hours.
- Saved time translates into economic profits
- Saved time translates into economic profits
A clear example of economic impact from Task Mining deployment can be seen in an Operavix SSC customer service optimization case. The SSC lacked task-level process visibility, which didn’t allow them to calculate labor costs accurately. Thanks to Task Mining they reconstructed task sequences, illuminated those needing automation. As a result, the SSC managed to achieve significant cost savings and additional profits through task-level improvement.
Operational inefficiencies often signal that it’s time to improve business processes at a deep level. To pinpoint exactly where friction areas are, Task Mining steps in. With advanced process analytics, you can unlock hidden automation potential at the task level and make substantial economic benefits.
Want to find optimization potential in your business processes?
Explore how Task Mining can reveal inefficiencies and streamline business processes. Check out Customer page to find more success stories of business optimization with Operavix.