April 23, 2025 | 5 min read

3 reasons why Shared Services leaders choose Operavix to improve business processes

The state of digital transformation in Shared Services

Business process optimization has shifted from a competitive advantage to a critical operational necessity, especially for GBS and SSC organizations. Nowadays, it’s a must for any business, especially within Global Shared Services Centers (SSCs) and GBS organizations focused on business process improvements.

According to recent research by SSON Research & Analytics, the strategic priorities for SSO and GBS leaders by 2025 include improving cost efficiency, service quality and overall effectiveness. Yet only 25% consider themselves progressive in digital transformation.

Quality digital transformation requires investments in tools that can significantly improve operational efficiency. But to achieve real operational excellence and maximize digital transformation, there’s a necessity for modern process visibility tools like Task Mining.

Operavix provides solutions that can help improve employee performance and most importantly achieve the strategic goals of SSOs and GBSs – optimize costs and improve services quality.

What’s Operavix?

Operavix empowers leaders to unlock deep process insight with Task Mining, revealing how work actually gets done. The Operavix platform automatically captures how employees get the work done in any information system (e.g. ERP, CRM, email, etc.) with no need for integration. This delivers full transparency into your ‘as-is’ processes and uncovers hidden opportunities for optimization.

Operavix stands out not just for its advanced capabilities, but for the tangible impact it delivers across Shared Services functions. Here are the top three reasons why GBS and SSC leaders consistently rely on Operavix to drive smarter business process optimization and automation.

Reason 1. Full process and task transparency

The foundation of effective business process optimization is understanding what’s really happening at the task-level. Yet in many organizations, it’s not always clear which tasks should be optimized or automated. Without that insight, optimization becomes a shot in the dark – at times expensive and ineffective. To make sure that only the most routine manual tasks will be optimized or automated, Operavix performs advanced analytics, visualizes every single task, and provides accurate insights for further automation.

Read customer story on invoice processing optimization in a leading construction company’s SSC and explore how task-level visibility let the SSC save 220,000 hours annually.

Reason 2. Automated data collection and analysis

Slow and costly business processes are a big struggle for GBSs and SSOs. Manual analytics doesn’t bear fruit due to the high rate of inaccuracies, data gaps, and labor-intensive workflows. Unlike traditional tools, Operavix operates automatically with no manual input required.

It captures user interaction data from employees' PCs first. Then intelligent algorithms automatically extract all the tasks from the action data and group them logically with no human involvement. Operavix empowers leaders to make fast and data-driven decisions on business process optimization (BPO).

Reason 3. Intelligence that works across processes and systems

Businesses are at a turning point in digital transformation. And to make digital transformation work out well, you should know ‘as-is’ task execution. Traditional process analytics tools can’t capture the exact task execution; it sees only what you feed it: information systems. But with Operavix Task Mining you are not tied to a specific business process or any information system, you see all the tasks performed by an employee. Operavix Task Mining solves visibility issues regardless of system or business process.

See every task. Automate smarter. Operate better

Task Mining automatically delivers full visibility into business processes faster and more accurately than traditional tools. Discover how Operavix helps you transform processes intelligently and efficiently.

Find more Task Mining adoption stories here.

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3,100 hours saved annually through procurement optimization

Optimizing SSCs with Operavix: a new era in invoice processing