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Task Mining is a cutting-edge process analytics technology. Unlike traditional manual process analytics, it’s data-driven and provides an accurate picture of ‘as-is’ business processes. With the help of Task Mining, you can capture user interaction data (e.g. form filling, clicks) and see how tasks are performed within your organization. The ‘high-definition view’ of your processes allows you to identify inefficiencies and areas for improvement.
Previously, conducting a series of employee interviews was necessary to see how the work is getting done. With Task Mining, data collection is seamless and doesn’t disrupt normal workflow. All you need to do is install Task Mining Clients on employees’ PCs and they will work their magic. They will collect all user interaction data automatically, focusing solely on task execution, ensuring maximum objectivity and accuracy. The algorithms are designed to capture the sheer fact of user actions and Task Mining guarantees sensitive data safety.
When the data is collected, manually created descriptions of business processes can be hard to interpret. Traditional reports exist in text form, which doesn’t represent ‘as-is’ workflows. Task Mining automatically provides interactive dashboards that display real workflows at the task-level without the help of analysts, making process inefficiencies easier to identify and address.
Task Mining ensures targeting tasks with the highest automation potential. The technology helps to identify the most repetitive manual tasks and ranks them according to automation potential. Accurate and objective task-level analytics allows to get backlog of tasks to automate to achieve the greatest economic benefits.
Limited process transparency creates uncertainty about automation prospects. Task Mining tools illuminate business processes from within and it allows you to make data-driven decisions automation wise. Instead of blindly automating, businesses can use Task Mining insights to target inefficiencies, ensuring businesses don’t automate for the sake of automation. When the whole picture is not in access, it is easy to make a wrong decision, with Task Mining – it is impossible to make a mistake. Intelligent algorithms show routine manual tasks ready for optimization.
To achieve tangible economic benefits from business automation, it’s essential to be sure that tasks are frequent enough and their automation can bring significant profits. Task Mining provides all the details on task execution. Thanks to the process analysis you get an idea of who executes tasks, how frequently they’re performed and how much time is spent on their execution. It allows you to calculate economic benefits from automation more precisely. Assume that a task takes 15 minutes to complete manually but only saves a few seconds per iteration through automation. The cost of automation could outweigh the benefit. In this case, the question of automation can be irrelevant, and task can be either eliminated altogether or left as it is.
When it comes to operational efficiency, the sky is the limit. Visit Customer page to discover how Task Mining can revolutionize your workflows and bring you closer to efficient business automation.